Gia’s Giraffes
Start free

Legal

Terms of Service

Last updated:

These terms explain how Gia’s Giraffes works and what we expect from each other. We’ve kept them in plain language. The short version: gift prices are all-in, gift links don’t expire, Pro is $19.99 per user per month after a 14-day trial, and gifts are only for people you actually know or do business with.

1.The agreement

These Terms of Service are an agreement between you and Boggs Holdings LLC, which operates Gia’s Giraffes (“Gia’s Giraffes,” “we,” “us”). They apply to our website, the signed-in app, gift pages and GG Links (together, the “service”). By creating an account or using the service, you agree to these terms and to our Privacy Policy.

If you use Gia’s Giraffes on behalf of a company, you agree to these terms for that company and confirm you’re authorized to do so.

2.Eligibility and accounts

  • You must be at least 18 years old to create an account and send gifts.
  • Give us accurate information and keep your sign-in method (your email inbox or Google account) secure.
  • You’re responsible for everything that happens under your account. Tell us right away at hello@giasgiraffes.com if you think it has been misused.
  • Recipients don’t need an account to accept a gift.

3.Plans, trial and billing

  • On every plan, you pay only for gifts your recipients accept: your card is charged when a gift is accepted, never when you send it.
  • Free costs nothing beyond the gifts your recipients accept.
  • Pro costs $19.99 per user per month, plus any applicable taxes, and adds features such as unlimited GG Links, CRM and calendar sync, and automations.
  • New Pro subscriptions start with a 14-day free trial. If you don’t cancel before the trial ends, your card is charged and the subscription renews automatically every month until you cancel.
  • Cancel any time from the Payment Methods & Billing page in the app. You keep Pro until the end of the current billing month, and you won’t be charged again.
  • No partial-month refunds. Subscription fees already charged aren’t refunded for unused time, except where the law requires.
  • We may change plan prices; we’ll tell you at least 30 days before a change affects your next renewal.

Subscription payments are processed by Stripe and are subject to Stripe’s terms.

4.Gift pricing

Every gift has one all-in price. The price you see when you send a gift already includes the product, shipping and sales tax, and it is exactly what you pay. Nothing is added at checkout.

The price is locked when you send the gift. Gift payments are processed through Shopify Payments, and your payment is for the gift itself; we don’t add a separate service fee. Before you sign in, our public pages show price ranges rather than exact prices.

6.Recipient choice and swaps

You can send a specific gift or let the recipient choose from gifts at or below a price you set. If you allow swaps, the recipient can exchange the gift for another at the same price or lower; you won’t be told, and you’ll never be charged more than the price you sent.

If the gift a recipient picks becomes unavailable before it ships, they can choose another gift at the same price. You are never charged more than the locked price.

7.Delivery, damage and refunds

  • Gifts are made and shipped by independent third-party brands, directly to the recipient, within the United States. Each brand sets its own processing time; the delivery estimates we show are estimates, not guarantees.
  • If a gift arrives damaged or defective, or is lost in transit, contact us at hello@giasgiraffes.com within 30 days of the expected delivery date. We’ll arrange a replacement or refund the gift price to the sender.
  • Because many gifts are food, personalized or made to order, we don’t accept returns for change of mind. Recipients who want something different can use swaps when the sender allows them.
  • We aren’t responsible for delays or failed delivery caused by an incorrect address the recipient entered, but we’ll help where we can.

8.Text messages

Gia’s Giraffes gift updates is a transactional text program. You join it by ticking an unchecked box with your own mobile number: “Text me gift updates” at signup or in Settings (texts about gifts you send), or “Text me updates about my gift” on a gift page (texts about that gift). A recipient can also join for one gift by replying YES to the consent request described below. By ticking the box or replying YES you agree to receive transactional texts from Gia’s Giraffes about your gifts. Consent isn’t a condition of any purchase, and we don’t send marketing texts. Texts are sent through our provider Telnyx.

  • Message frequency varies with your gifts (usually a few texts per gift). Message and data rates may apply.
  • Reply STOP (or UNSUBSCRIBE, CANCEL, END or QUIT) to stop all texts from us; you’ll get no more texts unless you opt in again or reply START. You can also untick the box in Settings.
  • Reply HELP for help, or email hello@giasgiraffes.com.
  • Texts come from our toll-free number, (866) 830-0008, only between 8am and 9pm your local time. The only exceptions are instant answers to a text you send us (HELP, STOP or START, or a Text-to-Gift message), a code you ask for in Settings, and the confirmation right after you opt in.
  • Carriers aren’t liable for delayed or undelivered messages.

Gift links texted for you. When you’re signed in, you can choose “Text from Gia’s Giraffes” and give us the mobile number of the person you’re sending to. For each number, you must tick an unchecked box confirming “I know this person and they’d expect to hear from me,” which also confirms you’re allowed to give us their number. We store that confirmation with your account, the number, the time and the exact wording; it covers only that number, and you can withdraw it in Settings. Without it we don’t text that number for you. We then send that person one text from our number, with no link and no price, asking whether they’d like your gift by text: “Gia’s Giraffes: [your first name] sent you a gift! Reply YES to receive gift texts, or STOP to opt out. Msg & data rates may apply.” We text them the gift link, and updates about that gift, only if they reply YES. If they reply NO or STOP, or don’t reply, we send nothing more about that gift, and it can reach them by email (if you chose it) or a link you share. Use it only for genuine gifts, never for marketing or for anyone who has asked not to be contacted. Both texts say they’re from Gia’s Giraffes, give your name (the request uses your first name, or “Someone” if it can’t be written in a plain text), include how to opt out, and go only between 8am and 9pm their local time. A number gets at most one such request every 30 days, across all senders (enforced even when two senders try at the same moment), and a number that replies STOP can’t be texted from our number by anyone. You can cause at most 10 such requests in any 24 hours (including ones waiting for morning); after that the option isn’t available to you until the 24 hours have passed, and your gifts go by email or a link instead. We may limit, pause or end this option for any account. You can always text the gift link yourself from your own phone instead: with “Text from my phone” the text comes from your phone, not ours. This option is rolling out gradually and may not be available yet.

Sending gifts by text

If you have an account, you can turn on “Send gifts by texting Gia’s Giraffes” in Settings. It starts unchecked and needs your own mobile number, confirmed with a one-time code we text to it; a number can be on one account only, and we ask you to confirm it again every 6 months. Then you can text our number to create gifts. We always text back a summary, and nothing is sent until you reply SEND (SKIP cancels; a summary expires after 30 minutes). A gift you send by text is a gift from your account like any other: the same payment terms (your saved card, charged only if it’s accepted), team budgets and approvals apply, and limits for gifts by text may apply; over them, we text you a link to finish in the app. We use an AI service to read the texts you send us and fill in the gift; check the summary before you reply SEND. Reply STOP to turn it off (and stop all texts from our number), HELP for help. Message and data rates may apply. We may limit, pause or end this option for any account. This option is rolling out gradually and may not be available yet.

We don’t share mobile numbers or SMS opt-in data with third parties for marketing; see our Privacy Policy.

9.Acceptable use and anti-spam

Gia’s Giraffes is for genuine gifts to people you know or do business with. You agree that you will:

  • send gift emails, texts and GG Links only to people you have a real personal or business relationship with, or who have agreed to hear from you;
  • follow anti-spam and telemarketing laws, including the CAN-SPAM Act for email and the Telephone Consumer Protection Act (TCPA) for text messages: only text people who have given any consent the law requires, and honor requests to stop;
  • not use the service for bulk unsolicited messages, harassment, deception, phishing or anything illegal;
  • not send gifts in a way that breaks gift or anti-bribery rules that apply to you or the recipient (for example, government officials or regulated industries); and
  • not attempt to break, overload, scrape or reverse-engineer the service.

We may limit, suspend or close accounts that break these rules, and cancel unaccepted gifts sent in violation of them.

10.Your contacts and content

You’re responsible for the contact information you add or import, and you confirm that you have the right to use it to send gifts and messages. You keep ownership of your contacts, notes and other content. You give us permission to use that content only to provide the service, as described in our Privacy Policy.

11.Video messages

What you can send. You can add a short video message to a gift you send.

  • On Free, you can add one video to each one-to-one gift, up to 60 seconds long.
  • On Pro, videos can be up to 3 minutes, you can put a video on a GG Link or an automation, and you can save videos to reuse.
  • To record or upload a video on Free, you need a verified email address and a saved payment method. A video can only go on a gift you actually send.
  • You can start up to 10 video uploads a day on Free and 50 on Pro.
  • The person who receives a gift can send the sender one thank-you video (up to 60 seconds), unless the sender turned that off.

Your content. You’re responsible for the videos you send. You confirm that you have the right to share everything in your video and that anyone else who appears in it agreed to be in it. You keep ownership of your video.

The license you give us. You give us a limited license to store, process, convert, caption and show your video to the people you sent it to, and to let our service providers do this for us. It exists only to provide the service and lasts only as long as we keep the video, except where the law requires us to keep it longer.

What’s not allowed. Don’t send video that is sexual or sexually suggestive; shows anyone in an intimate image without their consent; is violent, threatening, harassing or hateful; shows or promotes illegal activity; infringes someone else’s rights; is spam or advertising unrelated to the gift; or includes anyone under 18 without their parent’s or guardian’s permission. We report apparent child sexual abuse material to the National Center for Missing & Exploited Children (NCMEC).

Review and removal. An automated check looks at sampled frames of each video for sexual and violent content. If it flags a video, or anyone reports one, the video is hidden right away and kept for a person on our team to review. It isn’t deleted automatically. After review we show it again, remove it, or report it as the law requires. We may remove any video we believe breaks these terms, and we may turn off video messages for an account. Anyone can ask us to remove an intimate image of them shared without consent by writing to hello@giasgiraffes.com, and we act within 48 hours.

How long we keep videos. A video on a one-to-one gift is deleted 90 days after the gift is accepted or expires, or sooner if you delete it or the gift is cancelled. A video on a GG Link or an automation is kept while the link or automation is active, then deleted 90 days after it’s closed or deleted and the last gift that used it is complete. A thank-you video follows its gift. A video that’s never put on a gift, link or automation is deleted after 24 hours. If the law requires us to keep a video (for example, after a report to NCMEC), we keep it securely for as long as required, then delete it.

Watching. Videos play only through the gift’s private page (or, for a thank-you video, in the sender’s account). There’s no download button, but we can’t stop someone from recording their screen.

A tip: don’t mention prices. Gift recipients never see what a gift cost, so we suggest you don’t say the price in your video. This is a tip, not a rule: we don’t scan videos for prices.

12.Integrations

You can connect third-party services such as Google, and in future CRM tools like HubSpot, Salesforce and Pipedrive. When you connect one, you authorize us to access it as described in our Privacy Policy. Those services are provided by their own companies under their own terms, and we aren’t responsible for their availability or changes. You can disconnect them at any time.

13.Intellectual property

The service, including our software, design, the Gia’s Giraffes name and giraffe logo, belongs to Boggs Holdings LLC. Product names, images and trademarks of partner brands belong to those brands. You may not copy or use our branding without written permission. If you send us feedback, we may use it to improve the service without any obligation to you.

14.Disclaimers

We work hard to keep Gia’s Giraffes reliable, but the service is provided “as is” and “as available.” To the extent the law allows, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. Products are made by third-party brands, and their product warranties, if any, come from those brands.

15.Limitation of liability

To the extent the law allows, Boggs Holdings LLC won’t be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data, arising from your use of the service.

Our total liability for any claim relating to the service is limited to the greater of (a) the amounts you paid us in the 12 months before the claim, or (b) $100. Some places don’t allow these limits, so they may not apply to you.

You agree to defend and indemnify Boggs Holdings LLC against claims arising from your misuse of the service or your breach of these terms, including messages you send.

16.Termination

You can stop using Gia’s Giraffes and ask us to delete your account at any time by emailing hello@giasgiraffes.com. We may suspend or end your access if you break these terms or if we stop offering the service; if we end the service for reasons other than your breach, we’ll refund any prepaid subscription fees for the unused period. Gifts already accepted will still be fulfilled.

17.Changes to these terms

We may update these terms. We’ll post the new version here with a new “Last updated” date and, for significant changes, notify you by email or in the app before they take effect. If you keep using the service after that, you accept the updated terms.

18.Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-laws rules. Any dispute will be resolved in the state or federal courts located in California, and you and we consent to their jurisdiction.

19.Contact

Questions about these terms: hello@giasgiraffes.com. Gia’s Giraffes is operated by Boggs Holdings LLC, California, USA.